Last year, I blogged that I had purchased a new TV. It is a Mitsubishi 57 inch DLP High Def TV, and I have really enjoyed it. So have my kids, and their friends. They’ve played a lot of hours of Halo on this TV!
So this week, 1 year and three weeks after I bought the TV the projection lamp died. Of course, it was three weeks after the warranty expired. I called Mitsubishi parts and the woman on the phone was extremely nice. I was in a good mood, even though I had just found that this bulb would cost me over 250 US dollars! I was joking around, and making her laugh and she thanked me for not being upset. I told her that there wasn’t any reason for me to be mad at her, and then I said, "If I would have called you a couple weeks ago when the "lamp" light first came on, I would have had the replacement by now".
Well, my remembering that saved me $250. Remembering it, and being nice to the lady. She put me in contact with Mitsubishi Consumer Relations - and they agreed to cover the bulb under warranty, since it started failing during the warranty!
Thanks, Mitsubishi. I will do business with you again!
*** Random Post ***
March 28th, 2008 at 4:47 pm
I’m really surprised that your bulb went out already. I’ve had mine for over two years now and haven’t had a problem with it. Probably the best TV I ever bought.
March 28th, 2008 at 5:45 pm
@Tad - wait until your kids are teenagers and your TV is on almost 24/7
Seriously, I bet this TV averaged more than 20 hours/day of “on time” over the the last year. Plus, I must admit - your house is MUCH cleaner than mine. So dust isn’t as big a factor for you 
May 13th, 2008 at 2:28 pm
Same story here, called customer relations and informed them that it was only 2 months out of warranty. Added that the manual states that the lamp comes with a 12 month warranty but adds it should last alot longer than that. She put me at ease when she told me that a replacement lamp will be sent to me as soon as I faxed over a copy of my original sales invoice. By the way I was always under the assumption that a bulb (lamp) will always last longer if you leave it on rather than turning off and on frequently, the constant heating up and then cooling down will reduce lamp life. I will always buy Mitsubishi.
May 13th, 2008 at 7:09 pm
@Rob - I bought a 2003 Mitsubishi Eclipse Spyder auto - have never had a single issue with it. So when I was looking for new big screen TV’s, once I saw Mitsubishi I jumped on it. Figured they knew how to build stuff.
They also know how to support stuff!
Rob